This policy explains what happens if you wish to cancel an appointment, change your mind about selling, or raise a concern after a transaction with Vennila Pattu Center.
1. Valuation and visits are free
- There is no charge for an enquiry, a valuation, or a doorstep visit within our service area.
- We do not ask for advance payments, booking fees, registration fees or deposits at any stage.
- If anyone claiming to represent us asks you to pay a fee, please do not pay and contact us on 98421 18927.
2. Cancelling or rescheduling an appointment
- You may cancel or reschedule a scheduled visit at any time, free of charge.
- We simply ask that you let us know by calling or messaging +91 98421 18927, ideally at least 2 hours before the agreed time, so our team can plan their route.
- We may also need to reschedule occasionally due to traffic, weather or unforeseen circumstances. We will inform you as early as possible.
3. Declining our offer
You are free to decline our offer at any point before payment is made. There is no charge, no cancellation fee, and no pressure to proceed. Your sarees remain yours and stay with you.
4. After a sale is completed
A sale is complete once you accept our offer and payment has been made and received. At that point:
- Ownership of the sarees transfers to Vennila Pattu Center.
- Because purchased sarees are frequently sorted, processed or resold soon after collection, completed sales are final and cannot be reversed.
5. Exceptions — when we will reverse a transaction
We will work with you to correct a completed transaction in the following situations:
| Situation | What we will do |
|---|---|
| Payment error — you were paid the wrong amount, or a UPI/bank transfer failed or was duplicated. | We will correct the amount or reissue the payment as soon as the error is verified, normally within 3 working days. |
| Item collected by mistake — a saree or other item was picked up that was not part of the agreed sale. | Report it within 48 hours. If the item is still in our possession we will return it to you at no cost. |
| Weighing or calculation error — a genuine error is identified in the weight recorded or the calculation applied. | We will recheck the records and pay any shortfall due to you. |
| Change of mind, reported immediately — you decide against the sale within a short time of collection. | Contact us within 24 hours. If the sarees have not yet been processed or resold, we will do our best to return them against repayment of the amount you received. This is offered as a goodwill measure and cannot be guaranteed. |
6. How to raise a request
To raise a cancellation, correction or return request, contact us with the details below:
- Phone / WhatsApp: +91 98421 18927
- Email: policyfixexperts@gmail.com
Please include your name, mobile number, the date of collection and a short description of the issue. We acknowledge all requests within 24 hours and aim to resolve them within 7 working days.
7. Complaints
If you are unhappy with how a request has been handled, please ask to speak to the owner on the number above. We take all complaints seriously and will give you a written response by email or WhatsApp on request.
8. Governing law
This policy is governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of Salem, Tamil Nadu.
Contact us about this policy
Vennila Pattu Center
[Add full street address here], Salem – 636001, Tamil Nadu, India
Phone / WhatsApp: +91 98421 18927
Email: policyfixexperts@gmail.com
Hours: Monday – Sunday, 9:00 AM – 8:00 PM IST